We take the protection of your personal data seriously, thus treating any of your personal data confidential according to the privacy laws of Germany and this privacy policy.

The usage of our website is mostly possible without sharing any personal data. If we collect personal data on our sites (e.g. name, address or email), this happens - as far as possible - on a voluntary basis. Personal data will never be shared with third parties without your explicit consent.

We want to make you aware that any data submission on the internet (e.g. through email communication) can be faced with security holes. A gapless protection of data against access from third parties is not possible.

Server Log Files

We collect and store data that your web browser automatically transmits to us in so-called server log files. This includes:

  • Browser type and version
  • Operating system
  • Referrer URL
  • Host name of the device
  • Time of the request

This data is not aggregated against any personal data. We reserve the right to screen the collected data in case we notice indications of unlawful use.

Contact Form

If you want to send us messages through our contact form, your entered data will be stored by the respective Holocafé branch operator you have contacted in order to process your request. We will never share your data with third parties beyond the operator you wanted to reach without your consent.


If you want to subscribe to our newsletter, we only need your email address and your name. Depending on the Holocafé branch you're interested in, the data will be shared with the respective operator so you will be able to receive locally relevant information. The data is processed by the service provider Mailchimp who is technically delivering the newsletters. Beyond that, your data will not be shared with anyone else without your explicit consent.

Ticket Shop

If you order a ticket from our online shop, we collect your data only with the purpose to process your order. To do so, we collect your first and last name in addition to your email address as well as your IP as a measure against unlawful or abusive behavior. Adding your phone number and postal code is optional. We only use your phone number in case of questions concerning your booking (e.g. in case you're too late for your booked session) and your postal code for statistical purposes. Your data is only shared with the local Holocafé operator to fulfill your order.

Personal data collected as part of an online booking can be stored for up to 10 years for fiscal reasons.

If you decide to pay for your order online, your payment data will be processed by Heidelpay and depending on your selected payment method, may also involve PayPal or SOFORT Überweisung. You can read the respective payment provider's privacy statements here: [Heidelpay] [SOFORT Überweisung] [PayPal]

Disclosure, Deletion, Suspension

You have the right to inquire about your stored personal information, their source, recipients and purpose at any time free of charge. You also have the right to have this data corrected, suspended or deleted within what is allowed by law. In case of privacy questions, please contact us through any of the means on our contact page.